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Frequently Asked Questions
What is the Standard Shipping Time?
Our regular and standard shipping time is 1-4 weeks. In some rare cases, it could take some additional days. We ship products from our European, Asian, and US warehouses. So it varies the time of shipment. To learn more about this, you should go and check out our ‘Shipping and Delivery’ page.
Do You Ship Worldwide?
Yes, we ship our products worldwide. But if you are ordering something overseas, then you could face a custom and duty charge. You need to ask your country’s authority about the process and charges.
Do You’ve any Store?
No, we are selling products online through our website and social media platforms. We don’t have a physical store. We have our own warehouses in Asia, Europe, and the US. We supply our products from there.
How Can I Track My Item?
You can use our ‘Track My Product’ feature to track your product. It’s the easiest and the best way to track your ordered item.
Will I Get Regular Email?
If you want to receive a regular email from our website about different offers and discounts, then we happily love to send emails to you. Our emails will contain special offers that you will love to checkout. But we never send email without your consent.
How Can I Cancel an Order?
If you change your mind after ordering it, you have to contact us within the next 12 hours. In that time period, it’s possible to cancel the order and you will get a refund.
I Wrote the Wrong Address What Should I Do Now?
It’s the buyer’s responsibility to put the right billing address. We have made the billing address uneditable to prevent fraud. That’s why it’s your responsibility to connect with your nearest post office and ask them if it’s possible to reroute the shipment of your ordered items.
What is Your Return or Refund Policy?
If there anything wrong with the product that you receive from us, let us know within 7 days from the day you receive it. Our team will get connected with you and they will try to replace the item if it’s available in our warehouse. In most cases, we become able to replace any product if you contact us under the right time period.
Do I Have to Pay for Taxes?
When you purchase a product from our store, you already paid all the taxes and customs duties. But if you are shopping overseas, then it could be a matter of paying taxes. So you should learn more about that from your country’s responsible authority.
What Currency is Used for Online Purchase?
‘USD’ is our regular and standard currency for you if you want to purchase something from our store. You also can use CAD, AED, GBP, and EU.
What Payment Method Do You Accept?
We accept Paypal, Visa, and MasterCard.